Category: Business Management

This article continues where we left off discussing the 11 performance management best practices in the planning phase of the Lifecycle Performance Management Model. The Lifecycle Performance Management Model is an enterprise framework that is centered on 35 best practices. These best practices span across the five phases of the performance life-cycle: defining, planning, executing, monitoring and reporting. This article is the third of a series of five discussing the performance management best practices within Lifecycle Performance Management, and will focus on the executing phase.

The executing phase best practices involve implementing the planned activities outlined in the defining and planning phases. This is where we develop metrics, align performance to organizational objectives, identify cross-functional processes, and integrate data. During the executing phase the performance management team must maintain a climate of open communication with business unit liaisons and executive management, as this is where executive goals are transformed into action.

1. Employee Performance Management

Employee Performance Management is the systematic process by which an organization involves its employees, as individuals and members of a group, in improving organizational effectiveness in the accomplishment of agency mission and goals. The Employee Performance Management process includes planning work and setting expectations, continually monitoring performance, developing the capacity to perform, periodically rating performance in a summary fashion, and rewarding good performance. Functions within employee performance management are recruit and hire management, compensation management, incentive management, goals management, learning management, competency management and performance measurement.

2. Information Services Performance Management

Information Services Performance Management is the practice of measuring and monitoring information systems and services and aligning them to organizational goals and objectives. Information Services Performance Management involves supporting employees and customers, aligning business unit objectives to system capabilities and performance, communicating IT planning and performance data in a way that is useful to business unit management, and adapting to growing complexities and constant change.

3. Process Management

Process Management is a series of actions taken to identify, analyze and improve existing processes within an organization to meet new goals and objectives. Process Management involves identifying key business processes and aligning the results of these processes with the strategic goals. Lifecycle Process Management consists of baselining the current environment, identifying critical success factors, redesigning inefficient or ineffective processes, automating processes, identifying process metrics, and training employees on cross functional process.

4. Data Integration Management

Data Integration Management is the practice of gaining business value from information assets through the effective use of data management technologies and best practices. Key components of Data Integration Management include data integration, data quality, database management systems, data warehousing and enterprise information management. Data Integration Management enables an organization to secure a single, accurate, corporate view of key information.

5. Performance Metrics Management

Performance Metrics Management is the process of identifying quantifiable, results-driven metrics that enable informed decision making and encourages improved service delivery. Performance Metrics Management involves understanding the business and complexities of the organization, focusing on the desired outcomes, involving all participants for consensus and buy-in, ensuring that formulas and logic are valid, and storing performance results in a centralized location for easy access.

6. Performance Alignment Management

Performance Alignment Management facilitates the translation of business and functional priorities into strategy. Performance alignment consists of aligning corporate strategy to four areas: division/departmental, workforce, financial and resources. Ultimately, Performance Alignment Management develops a performance strategy that feeds strategic alignment, reflects organizational priorities, and leads to successful execution of organizational goals and objectives.

7. Cross-functional Process Management

Cross-functional Process Management is the process of breaking down functional siloed thinking and building the organization around core processes rather than specific functional areas. Cross-functional Process Management focuses on those major processes which require support from multiple functional support groups. Ultimately, a well managed cross functional process enables performance tracking throughout each of the functional “hand offs” and weak points within a major process are identified and corrected.

8. Systems Management

Systems management is an automated event management system that proactively and reactively notifies system operators of failures, capacity issues, traffic issues, virus attacks and other transient events. The tools allow monitoring of system status, performance indicators, thresholds, notification of users, and dispatch of trouble tickets. Systems Management provides optimal system performance, quicker resolution of problems, and minimizes failures. Automated solutions are used in support of distributed computing operations processes and policies for performance and failure detection and correction, as well as optimization.

9. Change Management

Change management is the procedure, policies, and tools established to monitor organizational assets to assure that unauthorized changes are not being implemented. It also affirms that a database of changes is available so that changes can be easily recognized during troubleshooting activities

10. Procurement Management

Procurement Management is a set of policies and procedures to manage the procurement process. Procurement Management does not necessarily designate that all procurement personnel are centralized in a single location; rather it involves the development of a common set of procurement policies and operating procedures, pooling of information about requests, vendor contracts, asset data, industry information, and qualified procurement skills to ensure the pieces required to get a cost effective deal are properly considered. As well, centralized procurement assures that standardization rules are in compliance.

About Victor Holman

Victor Holman is a business performance and growth strategy coach, consultant, international speaker, entrepreneur and creator of the Business Performance Portal. He has provided his expertise to over 50 government agencies worldwide and hundreds of corporations of all sizes. His goal is to help small businesses outperform their competition by applying business growth strategies and assessment tools that work for large, successful businesses.

He provides business consulting for small and large size organizations, business coaching, team performance workshops, and in-depth on-site business assessments for business owners trying to take their business to the next level. His highly acclaimed Insider’s Secrets Club delivers fast, simple, easy to implement strategies for growing your business fast!

You can access his FREE business assessment tools, business management kits, business training programs, videos, templates, and more at http://www.lifecycle-performance-pros.com

Conversion management is the technique of transforming conversion rate from being just a figure that is reported, to improved and strategically managed information. There is major expertise required to effectively manage conversion rate. The choice of test tool for conversion management, who supports the tool, testing and executing strategies in conversion management are the factors which decide on benefits received by a business. Internet Marketing Bangkok and marketing audit will apply effective conversion management strategies to get fantastic results for your company. There are Bangkok SEO companies taking care of these functions for you. They carefully analyze web analytics data and past performance of your company, so that they can test the most profitable pages. These Internet Marketing Bangkok companies have the expertise to identify the best variants to test. They ensure that the tests are done on time and on the lowest cost possible. Internet Marketing Bangkok and marketing audit includes functions such as research and tracking, measuring and controlling. Through tracking results they try and achieve maximum benefits for their customers. The results are analyzed and information is used to achieve greatest benefit for the campaign’s success. Marketing activities and campaigns are streamlined for best results, based on information taken from tracking and analysis. Through results of these tests, investments on poorly performing targets are reduced and budget is focused on actions that generate results. Therefore impact of marketing budget is increased. Relevant issues are reported on a regular basis to the customer, so that they remain up to date with market trends. Benefit of Bangkok SEO is that the results are available almost immediately. The effect of marketing audit, campaigns and activities can be immediately tracked and evaluated. Marketing audit is an evaluation tool in which a company examines its strengths in comparison to current market. This covers all aspects of marketing climate – demographic, technological, political, as well as customers, competitors, distributors, etc. Marketing audit will include analysis of companies marketing strategies, productivity, marketing systems and marketing organization. Marketing audit should be done by other independent companies and organizations, objectivity and authenticity of the audit is ensured. Marketing audits should be done periodically in order to solve problems before they arise. If it’s not just a testing tool, but an excellent management service that you are looking for, you should look at hiring one of these companies, which are experts on Internet Marketing Bangkok and marketing audit.

In today’s fast paced business world organisational change is becoming a consistent challenge. The reality is that change will always be here as it is a part of life. There is nothing that you can do to stop it. Many people and organisations try their best to avoid it or deny it but, eventually they will have to face it sooner or later.

Denying change can be very costly for an organisation as it can mean that your competitors can get a head of you and leave you behind. There is the temptation for managers to protect their staff from change knowing that it can affect them. However, putting off the inevitable can make the situation worse.

Effective managers understand that trying to fight and resist change is a waste of time, energy and resources. Effective managers embrace change and use it to the advantage of their staff and the organisation as a whole.

To be better prepared for change you need to be aware and understand the 4 common responses to change as follows:

Denial

The natural human response to change is denial because it is the most convenient and least painful response. When new proposals for change are put forward there instant reaction is to say that it will not work and it is a complete waste of time. Why fix a thing when it is not broken. People can blinker change out and pretend that it is not happening. This blinkered outlook is a classic denial response.

Resistance

When change becomes more of a reality than just an idea people’s responses will move from one of denial to resistance. This is also a natural human reaction to change and is nothing to be alarmed about. The key thing at the resistance stage is not to allow it to become deep seated. As a manager you must work with your staff to ensure the resistance is short lived.

Realisation

To move people towards acceptance it is important to communicate to staff of the benefits that will come with change. Also, emphasize that not changing will create risk and uncertainty in the future. Other things to point out is that the change maybe painful at the start however, in the long term it will make their jobs easier and more productive. At this stage people begin to realise the need for change.

Acceptance

The last phase is the acceptance of change. At this point you, your staff and the organisation have seen the light and have embraced the concept of change.

With ever changing and emerging trends in the business world, the need of business management training and management courses has increased like never before. These training courses and programs not only educate the student about running and sustaining a business, but also endow the students with the skills and practices required to have a successful business.

Every year there are thousands of students who pass out from different universities across the world to become business graduates. These students are not only taught the fundamental doctrines of management, mentioned in their books, but also are trained with real-life examples and case studies, so that they can use those principles in practical life and seek solutions for various problems. This instant and actual experience is really important for all the business students after they come and face various industry issues in the real world.

The most important reason for the need of these business training courses is that after this schooling and training there is a plethora of job and business options in the market. An outstanding feature of these preparations and training is that the skills and principles taught here can be used in all industries; consequently the business trainees have a wide array of options to choose from. The fact is that all the companies are looking for wise and a sensible business managers and employees who can sort out things in muddled and cluttered situations. And the students who have undergone the management training courses are sought after for important positions in the companies as they have skills and capacity to deal with critical situations.

The business training provided to these students offers many benefits as they join the professional world. The most important learning by these training programs is that the students learn about teamwork. Gone are the days when the businesses used to be one man show. Now all the businesses have team set-up. The teams work together to accomplish a target. Most of the management courses will edify you with the significance of working as a team and will also instruct you as how to deal with different people and situations.

Along with increased job prospects and teaching them the importance of team work, the industry training also prepares and trains the students with certain aptitudes and talents, which are greatly esteemed and respected by the companies; thus these management training programs prove to be an added advantage and give you a pro above other aspirants. The other very important facet of these management schooling courses is that they guide you how to administer, cope and handle different people in different situations. The fact is that the managers must know how to administer and control their employees successfully. And extensive studies of these training courses help you to comprehend the people, their criticism and concerns and how to inspire your workers and staff.

The fact is that most of the business management training courses are intended to give some of the best business leaders and employees. And these courses are advantageous for anyone, who wants to gain an imminent and approaching so as to running and successfully overseeing any business. There is no denying that the students and recruits who chip in and involve themselves in various management training courses can definitely craft, uphold and put into practice some of the finest business strategies and ideas; resulting in an amplified efficiency and productivity of both, the business and the individual.

Social Media Marketing for Small Business – A Lucrative Option
Social Media Marketing is fast growing with its exponential global users, small business can now leverage this form of marketing to get their products noticed in the international arena.
To achieve Success in todays business, we need to focus on the three basic components namely, Growth, Profits and Implementation. These components define the prosperity of any organization. Here are a few ideas on how Social Media Marketing could be a lucrative option in Popularizing the organizations products and services.
Relationship Marketing in todays business

In todays competitive business-Relationship Management is the key component. It is here that social media marketing and online marketing as a whole come in place. It shifts your mindset from using online marketing just to generate leads to creating deeper relationships with customers and prospects and improve your “findability”.

A PAT Model best describes the strategies employed in Social Media Marketing through Strong Positioning, Attracting Attention from right market and Getting Traction with your users selling more number of times sets a vital record. We need to create business choreography to keep and attract clients. Small business marketing efforts will work only if these things are in place.

1. Funneling Down On Target:
In small business, its important to connect with people in the same geographic area, especially if you are dealing with products of inelastic demand (essential products).Targeting your social media with specific area or keywords, ensures that you are interacting only with viable leads.

There are hundreds of thousands of status updates getting published every minute, so cutting through the clutter has to be a top priority. Start small. Starting out to familiarize yourself with tools like search.twitter.com, and you can eventually move on to using a more business-specific tool like CoTweet or Hootsuite.

2. Proactive is the key
Going after the prospective leads and interacting with them is the key to turn into successful closure of business deals. Waiting and tweeting in unrelated arena may not give you the desired results.

You need to find out people of your interest by Joining Facebook groups, Linked-In groups, check out PeerIndex.net lists on your genre, and look at a persons Twitter Grader score. These are so many tools online to target your exact customer, so make use of them wisely.

3. Recognition of Bad Automation
When youre having a conversation with potential clients, you need to be real. Spam is sure to turn people off instantly. Starting a conversation with qualified leads and growing the conversation organically from 5 to 10 qualified leads adds to the bottom line

Streamlining the process online is possible through simple automation process for example scheduling updates, pulling in from your RSS feed, these are all great time savers. Ready made templates prove useful in replying to queries when you see people tweeting or posting on Facebook but never automate replies as the result could be embarrassing. While a Casual visitor may be replied with a quotation of products may prove irrelevant to the situation.

4. Dont Miss the Giant Gorilla
As a Small Business Owner, you need take on several roles. When your of Social media for a little while, leave your followers with some helpful posts to read, while youre busy doing your important work. Social media is a great way to field in lot of customer queries, requests, support and even research.
Setting up searches for keywords related to your brand and creating time to handle request daily, will ensure that the Giant Gorilla (Prospective Lead) never escapes your notice. By promptly answering requests many problems could be solved in its initial stage.

5. Give others Credit
There are various opportunities in Social media like Retweeting is a great way to show your followers you have your finger on the pulse of your industry, but a big mistake is just posting a load of unattributed feeds as your own. Crediting the original author shows your credibility. First it shows your users, that you are monitoring your field and curating some great content for fans and followers. Secondly it may be a great opportunity to drive home your ideas through the words of the author. You can start a lot of strategic partnerships with just simple Retweeting.

Social media sites are exploding with users. Though the ultimate goal is to maximize the value of the content, savvy businesses today are focusing and concentrate on creating interactions that will help turn the social media users into traffic which converts into business. For a business without a lot of time or a very large marketing budget, social media is a great place for a targeted interaction to become a viable lead.

Anil Bhat
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Url : http://sanganak-tech.blogspot.com